Bargojet Studio Refund Policy
1. Scope and Applicability
This policy applies to payments made for Bargojet Studio’s services, including website design, videography and photography, AI content creation, social‑media management, chatbots, SEO and other digital marketing services. Because we provide customised, creative and time‑intensive services, refunds are more limited than for physical products.
2. Refund Eligibility
- Cancellation before work begins: If you cancel your project before our team has started work, you may be eligible for a full or partial refund. We reserve the right to retain a portion of the initial deposit to cover administrative costs and preliminary consultations.
- Cancellation after work has begun: Once our team has started work, refunds may be issued on a pro rata basis, reflecting the portion of the project not yet completed. Work already delivered (e.g., completed designs, written content, recorded footage) is non‑refundable.
- Completed services: Services that have been delivered in full cannot be refunded. Digital deliverables and creative services are deemed fully consumed upon delivery and acceptance.
- Third‑party costs: Fees paid to third parties on your behalf (such as domain registrations, software licences, advertising budgets or media purchases) are non‑refundable once those costs have been incurred.
3. Non‑Refundable Items
Certain services or payments are non‑refundable:
- Retainer or subscription fees after the billing period has commenced.
- Custom work that cannot be resold or repurposed.
- Rush fees or priority service charges.
- Completed creative assets (graphics, videos, website code) once delivered.
We emphasise the importance of clearly identifying which items are non‑refundable in your policy to avoid misunderstandings.
4. Refund Request Process
To request a refund, please follow these steps:
- Contact us in writing at info@bargojetstudio.com within 14 calendar days of payment or project cancellation, providing:
- Your name and contact details.
- The project or invoice number.
- The reason for requesting a refund.
- Evaluation: Our team will review your request against the terms of this policy and the specific service agreement.
- Response: We will notify you via email within 5 business days of our decision. If approved, refunds will be processed within 10 business days via the original payment method or another agreed method.
Having a clear process helps customers understand what to expect and reduces disputes.
5. Refund Method and Fees
- Refunds will generally be issued to the original payment method (credit card, bank transfer, etc.).
- Any transaction fees charged by payment processors (e.g., banking fees, PayPal or Stripe fees) may be deducted from the refund amount.
- International refunds may incur additional currency conversion fees or delays.
6. Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute through your bank or payment provider, we reserve the right to contest such claims. We encourage customers to contact us first, as clearly stated refund terms reduce the likelihood of chargebacks.
7. Modifications and Exceptions
We may consider exceptions to this policy on a case‑by‑case basis, depending on the circumstances. We reserve the right to modify this Refund Policy at any time; changes will take effect immediately upon posting on our website.
8. Contact Us
If you have any questions about this Refund Policy or wish to discuss a refund, please contact us via:
- Email: info@bargojetstudio.com
- Phone (Dubai): +971 56 896 5737
- Phone (London): +44 745 814 9040
- Phone (Toronto): +1 647 8483031
